Muhammad NaeemThe Zong helpline number is 310 when you call from a Zong SIM. If you are on any other network or a landline, dial (051) 111-222-111 instead. Both connect you to Zong customer care.
Zong customer care is available 24/7. You can ask about call, SMS and internet packages, balance deductions, SIM block or replacement, bundle activation, or file a complaint. Here are all the official ways to reach them.
Zong Helpline Numbers
| Calling from | Number to dial |
| Zong SIM | 310 |
| Any other network or landline (UAN) | (051) 111-222-111 |
Zong Helpline Charges
Calling 310 is not free. Zong charges Rs. 2 + tax for every call that gets connected to a customer services officer. Browsing the IVR menu is free. On the UAN number, your own network’s normal call charges apply.
Zong Helpline SMS Service
Type help and send it to 310. This SMS is free of cost and you get product related information in reply.
Zong Email Support
For written complaints or issues you want on record, email [email protected]. Mention your Zong number, your name as per CNIC, and describe the problem clearly. Replies usually take a day or two.
Zong Live Chat
Zong offers live chat on its official website zong.com.pk. Enter your name, number and question, then wait for an agent to connect. It is a good option when you cannot make a call.
FAQs
Is the Zong helpline number 310 free?
No. Rs. 2 + tax is charged for each call connected to a customer services officer. The SMS service (type “help” to 310) is free.
What is the Zong helpline number from another network?
Dial (051) 111-222-111 from Jazz, Ufone, Telenor, PTCL or any landline. Normal call charges of your package apply.
How can I contact Zong without calling?
Use live chat on zong.com.pk, email [email protected], send “help” to 310 by SMS, or check the My Zong App.
What are the Zong helpline timings?
The helpline works 24 hours a day, 7 days a week.
Also check Zong eCare login to view your call, SMS and internet history online, and Zong internet packages for current bundles.
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I can’t able to inter zong card why what’s wrong
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Which package did you subscribe?
Bhai Zong is giving the worst services in the town as much as they can. They don’t own any complaint.
want to cancel mnp request from zong to jazz how to do it
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I want to change the SIM 3g to 4g
Go to zong franchise
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Call on helpline or Go to Zong Franchise
From past few days zong internet devices are not functioning properly at all ? Whts the pblm