Zong Z HomeFi 5G: Packages, Price, Device and How to Get It

Zong Z HomeFi 5G is Zong’s new 5G home internet service for houses and small offices. It uses a plug-and-play 5G device, so you do not need a fibre line or a technician visit. Packages start at Rs 4,500 per month, the device costs Rs 22,000, and the service is available in selected cities only.

Quick answer: Zong Z HomeFi 5G packages cost Rs 4,500 to Rs 11,000 per month with 100GB to 500GB data, speeds of 10 to 50 Mbps, and 30-day validity. The 5G device costs Rs 22,000. The internet stops when your data runs out, and there is no unlimited package. Many users feel it is too expensive for a home connection.

The service is called Fixed Wireless Access, or FWA. Your internet comes through Zong’s 5G network instead of a wired cable. You buy the device, insert the SIM, power it on, and connect your phones, laptops and TVs over Wi-Fi. It is the same idea as the old Zong internet packages for mobile, but built for the whole home. This post covers the full package list, the device, how to order, and what users are saying.

What Is Zong Z HomeFi 5G?

Z HomeFi is Zong’s 5G Fixed Wireless Access service. It delivers home internet through Zong’s 5G network to your house or small office. There is no fibre cable, no landline, and no installation visit. You plug the device into a power socket and it is ready to use.

The device is a 5G Indoor CPE, a small box that sits inside your home. It supports Wi-Fi 6 on both 2.4 GHz and 5 GHz bands, and Zong says up to 64 users can connect on a single band. It also has one Gigabit Ethernet LAN/WAN port for a wired connection to a computer or TV box, and it takes a Nano-SIM. The price of the device is PKR 22,000 including tax, with a 2-year warranty.

Zong Z HomeFi 5G Packages and Prices

There are 12 prepaid bundles in total. All packages are valid for 30 days, and all prices include taxes. Zong states that GST at 19.5% and AIT at 15% are already applied to these prices.

The cheapest way in is the 10 Mbps bundle with 100GB at Rs 4,500. At the top end, the 50 Mbps bundle with 500GB costs Rs 11,000. All speeds shown are “up to” the stated limit, meaning your actual speed can be lower depending on signal strength, congestion, and how far you are from the 5G tower.

The Device and How to Get It

You cannot order Z HomeFi online right now. Zong says the service is available exclusively through its Customer Service Centres (CSCs), with plans to extend to franchises later. The order process has five steps. First, you place an order at a CSC. Second, Zong runs a feasibility check on your address against its 5G FWA coverage list. Third, once feasibility is confirmed and biometric verification is done, the order is booked. Fourth, you pay for the device and the bundle at the CSC. Fifth, you install the device yourself at home and the service is activated.

The device is self-installed. Zong provides a setup guide and placement guide, and the APN and network settings are pushed to the device automatically. You receive a welcome SMS and a speed validation message when the connection goes live. If you need help, Zong’s helpline is 310. You can check the package list on the official Zong Z HomeFi 5G page before you visit.

Speeds, Validity and Terms

Every package is valid for 30 days. Speeds range from 10 Mbps to 50 Mbps depending on the bundle you pick, and Zong clearly marks these as maximum speeds, not guaranteed ones. Your real speed will vary with Wi-Fi signal, interference, device placement, and network load.

The most important term is the data cap. There is no unlimited package. Zong sends you alerts when you have used 50%, 80% and 100% of your data. Once you reach 100%, the internet stops immediately. It only comes back when you recharge or add another bundle. This is a prepaid service, so you can recharge through the My Zong App, the master number USSD *6969#, the call centre, a CSC, or by SMS.

The service is locked to your registered location. Zong uses a three-part lock on the device: it is tied to the approved SIM and CPE, to your assigned cell site, and to the authorised Zong network. If you move to a new house, you must file an official relocation request through Zong before using the device there. Z HomeFi is currently available in selected cities only, so check your area on Zong’s website before visiting a CSC.

The Backlash

The launch has not been well received online. According to a report by Daily Pakistan on October 9, 2026, users criticised the pricing, the speed caps, and the lack of an unlimited option. One user wrote that there was “zero point paying for compromised latency with a 100GB data cap”, questioning why it is called 5G when the entry speed is capped at 10 Mbps.

Others compared it with fibre broadband, arguing that fibre gives unlimited data at similar or lower monthly prices in cities where it is available. One user, Asad Bukhari, was quoted saying HomeFi is hard to justify for homes and offices where fibre is available, and raised concerns about how mobile networks perform during power outages. Another user, Irfan Ashraf, pointed out the lack of portability, saying cheaper 5G routers with regular SIM slots can be used in more than one place.

To be fair, the criticism mostly comes from city users who already have fibre. For homes in areas where no fibre line exists, a plug-and-play 5G connection may still be the only realistic option. The product is not badly built. The problem, as most of the complaints show, is the price per GB. At Rs 4,500 for 100GB, you are paying Rs 45 per GB, which is steep for a service meant to replace home broadband.

Verdict

Zong Z HomeFi 5G is a well packaged product with a pricing problem. The device is solid, setup is simple, and the bundle range gives you choice. But Rs 45 per GB at the entry level, a hard cutoff when data runs out, and no unlimited option make it a tough sell for average households. If you have fibre available, fibre will almost always be cheaper for a home. If you do not have fibre and you understand the data limits, HomeFi can work as a backup or as a primary connection for a small household. Before buying, confirm the latest prices in the My Zong App or at a CSC, since package details can change.

FAQs

How do I check if Zong Z HomeFi 5G is available in my area?
Select your city on Zong’s Z HomeFi page to see coverage, or ask at a Customer Service Centre. Every order is checked against Zong’s approved coverage list, and the order is only booked if your address passes.

What happens when my data runs out?
You get alerts at 50%, 80% and 100% usage. After 100%, the internet stops until you recharge or buy another bundle. Track your remaining data in the My Zong App or by dialling *6969#.

Can I take the Zong Z HomeFi 5G device to another house?
Not without Zong’s approval. The service is locked to your registered location. You need to file an official relocation request through Zong to use it somewhere else.

What is the warranty on the 5G device?
The Z HomeFi 5G Indoor CPE comes with a 2-year warranty from the date of purchase, under Zong’s standard repair and replacement policy.

How do I recharge my HomeFi bundle?
Through the My Zong App, by SMS, by dialling *6969# from the master number, at a CSC, or through the call centre. You can also call the helpline at 310 for help.